Become a Partner | Outsource Pros

Please use this form to give us current information about your organisation — your capacity, offerings and anything that has changed — so we can match your capabilities against what our clients are asking for. Existing partners: use this to keep your details up to date.

About you

Your name*

Your email*

Your phone number

Your title

Delivery footprint

List all your brick-and-mortar locations with amount of seats at each*

Do you currently offer work-from-home agents?*

YesNo

Other:

Do you offer shared teams?*

YesNo

Other:

List all languages offered*

What are your hours of operation?

How many seats could you onboard in the next 60 days?*

Genuine spare capacity, not theoretical maximum. We match against live client demand.

What is your minimum engagement size?*

Realistic ramp time for 25, 50 and 100 seats*

From signed contract to fully productive, including recruitment and training.

Your people

Attrition is the strongest single predictor of whether a program still works in month nine. We ask every client to demand these numbers from a vendor, so we ask them of you.

Annualised agent attrition, by site*

Please give it per site rather than as a company-wide average.

Average agent tenure*

What percentage of new agents leave within their first 90 days?*

Most attrition happens early. This number tells us more than the annual figure does.

Capabilities

Current industry specialties*

For example: healthcare, retail, transportation.

Current vertical specialties*

For example: sales, customer service.

Please describe your current AI offerings*

Be specific about what is in production today versus on your roadmap. We verify this.

List any certifications your company has

For example: SOC 2 Type II, HITRUST, PCI DSS, ISO 27001.

Commercials

How do you currently bill your clients?*

HourlyPay per PerformancePay per Minute

Other:

Please provide a price range for your services, including any set-up fees

Are you currently working with other brokers or consultants?*

YesNo

Track record

Two or three client references we may contact*

We do not contact anyone without telling you first.

What share of your revenue comes from your largest client?*

Concentration risk matters to our clients, and to us.

Have you lost a client in the last 12 months? If so, what happened?*

A candid answer here helps you rather than hurts you. Everyone loses accounts; we are interested in what you learned.

Anything else

Any additional comments you feel are important about your company, your programs or your requirements

Supporting material

Marketing decks, sample call recordings, certifications or anything else useful. Up to 10 files, 10 MB each. No account or sign-in required.

Add files

We read every submission. Because we are selective, please allow us time to review.

Become an Outsource Pros partner