Helping you make the right contact center connection
Outsource Pros is a FREE contact center/BPO referral service that will match you with a list of vetted partners around the world.
What makes us great?
Our team conducts thorough research and analysis to identify the most suitable contact centers based on each client's specific requirements, including factors such as location, size, industry experience, language capabilities, and pricing. We then provide our clients with a shortlist of top candidates and assist with negotiations and contract agreements to ensure a successful partnership.
By taking on this process, we free up our clients' time to focus on their core business operations, allowing them to increase productivity and efficiency. This can also help them to avoid the hassle and expense of conducting the search themselves and potentially making costly mistakes along the way.
Overall, our goal is to make the process of finding and partnering with a call center as seamless and stress-free as possible, ultimately saving our clients time, effort, and resources. We do not charge our clients any fees - we get paid a referral fee by our partners we refer only if there's a right match.
How Do We Do It?
- Site Selection
- Capabilities Assessment
- Workforce Management
- Recruiting / Training
- Pilot Programs
- Continuos Improvement
- KPI Reports
- Calibration Sessions
Our personalized model gives us a performance edge and lays the groundwork for true alignment with our clients' goals.
With over 25 years of experience and thousands of vetted contact centers, we specialize in connecting companies with contact centers that can help them meet their needs. Essentially, we act as a bridge between companies and contact centers and BPOs, helping them find the right match based on their specific requirements. Our role involves researching and vetting contact centers around the world to ensure they meet high-quality standards, negotiating terms with them on behalf of our clients, and providing ongoing support and guidance throughout the engagement – thus saving our clients valuable time and money.