Finding your match is as easy as 1, 2, 3
Some of the industries served by our partners
Our personalized model gives us a performance edge and lays the groundwork for true alignment with our clients' goals.
We are a small firm consisting of highly experienced and qualified professionals. Our clients encounter no bureaucracy or delays common with large organizations.
With more than 25 years of experience, we have an extensive database of vetted, trustworthy partners around the world, who share the same high standards that we have for our customers. We ensure each project is a success by staying involved through every part of the project.
We utilize various sources to deliver high quality partner candidates. Our internal database includes more than 60 vetted partners.
Why Outsource Pros?
- Proven results with an excellent track record of delivering excellent matches to our clients.
- No program is too big or too small for us.
- Site Selection
- Capabilities Assessment
- Workforce Management
- Recruiting / Training
- Pilot Programs
- Continuos Improvement
- KPI Reports
- Calibration Sessions
We've Built Our Reputation With Client Satisfaction In Mind.
Our partners specialize in a large number of services
We Believe Our Longevity In This Industry And Our Repeat Business Are Proof Positive Of Our Commitment To Delivering Outstanding Results For Our Clients.
Read about some of our stories
We then guided our client through the RFP process and mediated communications to ensure the vendors understood our client’s exact requirements, leading to optimal pricing. Additionally, we scheduled site tours and provided an in-depth review of each vendor option.
Once the vendor was selected, we guided the client through the implementation process. This included contract negotiation, IT set up, software and telephony testing, pilot programs, recruit interviews, training and finally, project launch.
For the past six years, our client has requested more help from our experienced team to help source new vendors as the company expands to more states across the country.
Why? Because we don’t shortcut the process. Each time the company wants to find a new site, we go through the same process diligently to ensure we find the perfect match.
To this day, we remain involved in all aspects of our client’s outsourcing operations with multiple vendors. We participate in weekly calibration sessions between our client and the different vendors where we provide insights and advice to our client and help identify any potential issues in the daily call reports.
After learning their requirements, we helped develop the agent skill set because the company had no previous experience in tier 1 customer support. We also advised the company on potential locations based on their pricing and accent neutral requirements.
We then presented three potential options to the company, which met their requirements including the low volume start. After introductory calls and site visits were conducted, the company selected the winner based on our detailed recommendation of the strengths and weaknesses of each vendor. This allowed the company to make an educated decision that would grow, and not hinder the success they were trying to build.
Today, the operation has grown from three seats to 30 seats, thanks to the high performance service provided by the vendor and with the constant input in the day-to-day operations by our team.
After 13 years of operations, the same three vendors are not only providing customer service calls, but have now transitioned to a full blown outsourcing model that includes support via Web Chat, email, social media channels, SMS and other channels. The operation has also grown to include sales, administrative support, and other areas where the client needs are being met on an ongoing basis.