San Diego, CA 92126
365 days

ONSHORE - NEARSHORE - OFFSHORE Contact Center
Match Makers
We match you with high performing Contact Centers and BPO's in the U.S and around the world Learn More

Finding your match is as easy as 1, 2, 3

Initial consultation

You learned about us, now it's time to learn about you and your project needs

Business Presentation

We pull centers that match your needs from our well-vetted database

Center Selection

With our guidance and expertise, you select your perfect match

Some of the industries served by our partners

Our personalized model gives us a performance edge and lays the groundwork for true alignment with our clients' goals.

We are a small firm consisting of highly experienced and qualified professionals. Our clients encounter no bureaucracy or delays common with large organizations.

With more than 25 years of experience, we have an extensive database of vetted, trustworthy partners around the world, who share the same high standards that we have for our customers. We ensure each project is a success by staying involved through every part of the project.

We utilize various sources to deliver high quality partner candidates. Our internal database includes more than 60 vetted partners.

Our philosophy

Choosing the right contact center is critical to your success. Our clients benefit from our hands-on approach, creating a collaborative environment that results in a revenue-generating, results-driven partnership.

Why Outsource Pros?

- We work for you 24/7/365 at NO COST to our clients.
- Proven results with an excellent track record of delivering excellent matches to our clients.
- No program is too big or too small for us.

Matchmakers

We specialize in learning your needs and perform research to match you with the best call center partner that will meet your exact requirements.
  • Certification
  • Site Selection
  • Capabilities Assessment

Project Implementation

During implementation and production, we work from a plan which maps out the best channels of communication for each task and process.
  • Workforce Management
  • Recruiting / Training
  • Pilot Programs

KPI Adherence

The best way to serve our clients is to make sure our partners consistently meet their KPI's.
  • Continuos Improvement
  • KPI Reports
  • Calibration Sessions

We've Built Our Reputation With Client Satisfaction In Mind.

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Vetted Centers
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Partner Centers
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Happy Clients
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Countries Served
Our partners specialize in a large number of services

We Believe Our Longevity In This Industry And Our Repeat Business Are Proof Positive Of Our Commitment To Delivering Outstanding Results For Our Clients.

DATA ENTRY

FUNDRAISING

BILLING

ORDER MANAGEMENT

BACK OFFICE SUPPORT

IVR

LEAD GENERATION

APPOINTMENT SETTING

SOCIAL MEDIA SUPPORT

Load more

Read about some of our stories

A California-based logistics company was looking to outsource their dispatch operations to a state with less restrictive employment hurdles and where the labor cost was more affordable. After learning their requirements in great detail, including budget, agent skill set, and preferred physical location, we presented three tailored options that our client wasn’t able to find on their own.

We then guided our client through the RFP process and mediated communications to ensure the vendors understood our client’s exact requirements, leading to optimal pricing. Additionally, we scheduled site tours and provided an in-depth review of each vendor option.

Once the vendor was selected, we guided the client through the implementation process. This included contract negotiation, IT set up, software and telephony testing, pilot programs, recruit interviews, training and finally, project launch.

For the past six years, our client has requested more help from our experienced team to help source new vendors as the company expands to more states across the country.

Why? Because we don’t shortcut the process. Each time the company wants to find a new site, we go through the same process diligently to ensure we find the perfect match.

To this day, we remain involved in all aspects of our client’s outsourcing operations with multiple vendors. We participate in weekly calibration sessions between our client and the different vendors where we provide insights and advice to our client and help identify any potential issues in the daily call reports.
A U.S.-based insurance company launched their business-to-consumer model after years of working under the buinsess-to-business model. This company wanted our team to help deliver the right near shore contact center to not only provide tier 1 customer support for their new clients, but also to start a small operation and grow as the volume increased.

After learning their requirements, we helped develop the agent skill set because the company had no previous experience in tier 1 customer support. We also advised the company on potential locations based on their pricing and accent neutral requirements.

We then presented three potential options to the company, which met their requirements including the low volume start. After introductory calls and site visits were conducted, the company selected the winner based on our detailed recommendation of the strengths and weaknesses of each vendor. This allowed the company to make an educated decision that would grow, and not hinder the success they were trying to build.

Today, the operation has grown from three seats to 30 seats, thanks to the high performance service provided by the vendor and with the constant input in the day-to-day operations by our team.
In 2007, one of the largest telecommunications providers in Latin America seeked the help of our team to source three new vendors for their outsourced customer service needs. We curated a set of ten options that ultimately led to the selection of three vendors.

After 13 years of operations, the same three vendors are not only providing customer service calls, but have now transitioned to a full blown outsourcing model that includes support via Web Chat, email, social media channels, SMS and other channels. The operation has also grown to include sales, administrative support, and other areas where the client needs are being met on an ongoing basis.
Find your match today Call or Text for your FREE consultation

Reach out to us

Headquarters:

8400 Miramar Rd Suite 215A San Diego, CA 92126

Call or Text Us:

(844) 433-2337

Chat with Us:

Please use the link on the bottom right of our page

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