Melbourne, Australia
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Large Corporation with a big wish list

In 2007, one of the largest telecommunications providers in Latin America, used the help of our team to source three new vendors for their outsourced customer service needs. Outsource Pros curated a set of ten options that ultimately led to the selection of three vendors. After 13 years of operations, the same three vendors are […]
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Nearshore accent neutral and lower volume requirements

A U.S.-based insurance company launched their business-to-consumer model after years of working under the buinsess-to-business model. This company wanted our team to help deliver the right near shore contact center to not only provide tier 1 customer support for their new clients, but also to start a small operation and grow as the volume increased. […]
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Domestic Dispatch Operations

A California-based logistics company was looking to outsource their dispatch operations to a state with less restrictive employment hurdles and where the labor cost was more affordable. After learning their requirements in great detail, including budget, agent skill set, and preferred physical location, we presented three tailored options that our client wasn’t able to find […]
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