In 2007, one of the largest telecommunications providers in Latin America, used the help of our team to source three new vendors for their outsourced customer service needs. Outsource Pros curated a set of ten options that ultimately led to the selection of three vendors.

After 13 years of operations, the same three vendors are not only providing customer service calls, but now have transitioned to a full blown outsourcing model that includes support via Web Chat, email, social media channels, SMS and others. The operation has also grown to include sales, administrative support, and other areas where the client needs are being met on an ongoing basis.