Agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. The impact also has a snowball effect resulting in high call abandon rates, customer dissatisfaction, and lost revenue. Instead of adding churn to your internal contact centers, working with a dedicated partner gives you a diversion strategy. Outsourcing relieves the burden of staffing during busy seasons when recruiting ramps up and nearshore/offshore options offer many advantages: less saturated markets, lower labor costs, English-speaking agents, and proximity to the U.S.